Return eligibility depends on product condition, installation status, hygiene considerations and the confirmed terms on your order.
Large fitness products need a return authorisation and collection plan. Do not send equipment without speaking to the team.
Please check packaging and visible condition before accepting delivery where possible. Record any delivery damage immediately with photos.
Contact IQ Fitness with your order information, reason for return and product condition. The team will confirm eligibility, any applicable costs and the correct next step.
Installation, assembly, usage, missing packaging or hygiene-sensitive accessories can affect return eligibility. Your confirmed order terms remain the governing document.